Certified Automotive Experts (CAE)
At Certified Automotive Experts, we are committed to providing quality automotive parts and a reliable shopping experience. If you are not satisfied with your purchase, our Return and Refund Policy explains the conditions and process for requesting a return or refund.
We offer a 30-day return period, which means you have 30 days from the date of delivery to contact us and request a return.
To be eligible for a return, the item must meet the following conditions:
The item must be unused, uninstalled, and in its original condition.
The item must be returned with its original packaging, labels, hardware, and included accessories, where applicable.
The item must not show signs of installation, modification, damage caused by improper handling, or use.
You must provide your order number, receipt, or other proof of purchase.
Important: Automotive parts that have been installed, modified, altered, or used may not be eligible for return unless the return relates to a verified defect, shipping damage, or an incorrect item supplied by Certified Automotive Experts.
All returns are subject to inspection and approval.
To initiate a return, contact us at info@certifiedautomotiveexperts.com within 30 days of receiving your order.
Please include the following information in your request:
Your order number.
The product name or SKU.
The reason for the return.
Clear photographs of the item and its packaging, if applicable.
Please wait for return authorization and instructions before shipping any item back to us. Unauthorized returns may be refused or delayed.
If your return is approved, we will provide instructions explaining where and how to send the item.
Customers are responsible for verifying that an automotive part is compatible with their vehicle before purchasing or installing it. Please review the product description, fitment information, specifications, and any applicable vehicle requirements before placing your order.
If a part does not fit your vehicle, contact us within the 30-day return period. We will review the circumstances and determine whether the item qualifies for a return under this policy.
Parts ordered incorrectly by the customer may be eligible for return if they remain unused, uninstalled, unmodified, and in their original condition. Return shipping costs may be the customer's responsibility in these cases.
If a product listing contains incorrect fitment information or we supply a part different from the one ordered, please contact us so we can investigate and determine the appropriate resolution.
Please inspect your order upon delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at info@certifiedautomotiveexperts.com.
Please provide your order number, a description of the issue, and clear photographs of the product, packaging, and shipping damage where applicable.
After reviewing the information, we will work with you to determine an appropriate resolution, which may include a replacement, repair where applicable, or refund, subject to the circumstances and applicable law.
Please do not install or modify a visibly damaged or potentially defective part before contacting us, as installation may complicate the assessment.
Unless required by applicable law or otherwise approved by Certified Automotive Experts, the following items may not qualify for a standard return:
Parts that have been installed, used, modified, altered, or damaged after delivery.
Products returned without their original components, accessories, or required packaging.
Parts damaged due to improper installation, misuse, neglect, or failure to follow manufacturer instructions.
Custom-made, specially ordered, or personalized automotive parts that cannot reasonably be resold.
Items identified as final sale or non-returnable before purchase, where permitted by law.
These exclusions do not limit any rights you may have under applicable consumer protection laws, including rights relating to defective products, incorrect items, or inaccurate product descriptions.
Return shipping arrangements and costs depend on the reason for the return.
Defective, damaged, or incorrect items: If the issue is verified as our responsibility, we will advise you on the appropriate return shipping arrangements.
Customer-requested returns: If you ordered the wrong part, changed your mind, or no longer need the item, you may be responsible for return shipping costs.
Shipping and handling charges: Original shipping charges may be non-refundable unless the return results from our error or applicable law requires otherwise.
We recommend using a trackable shipping service and retaining your return shipment receipt until your return has been resolved.
If you need a different part, the availability of an exchange or replacement will depend on product availability and the reason for the request.
Contact us before returning the original item. We will review your request and advise whether an exchange, replacement, refund, or a new order is the most appropriate option.
Replacement parts must meet the applicable return and warranty conditions.
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method, unless another method is agreed upon where permitted by law.
We aim to process approved refunds within 10 business days after completing the return inspection. Your bank, credit card issuer, or payment provider may require additional time to post the funds to your account.
If you have not received your refund within 15 business days after we confirm its approval, please contact us at info@certifiedautomotiveexperts.com.
Refund eligibility and the amount refunded will depend on the condition of the returned item, the reason for the return, and applicable law.
If you need to cancel an order, contact us as soon as possible at info@certifiedautomotiveexperts.com.
We will make reasonable efforts to cancel an order before it is processed or shipped. Once an order has been dispatched, it may no longer be possible to cancel it, and the standard return process may apply.
Cancellation requests are subject to order status and applicable law.
This Return and Refund Policy does not replace or extend any manufacturer's warranty or any separate warranty offered by Certified Automotive Experts.
Some automotive parts may be subject to specific warranty terms, exclusions, documentation requirements, or installation conditions. Please refer to the applicable product or warranty information for details.
A return request and a warranty claim may follow different procedures. Contact us if you believe a product has a manufacturing defect or requires warranty assessment.
For international orders, return shipping arrangements, customs charges, and applicable consumer rights may vary depending on the destination country.
Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be excluded or restricted under applicable law.
For questions about returns, refunds, exchanges, or defective automotive parts, please contact us:
Certified Automotive Experts
Email: info@certifiedautomotiveexperts.com
Website: https://certifiedautomotiveexperts.com
Please include your order number in all return-related communications so we can assist you efficiently.
Policy last updated: October 15, 2026
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